Terms

Introduction and Acceptance of Agreement

Nellai Tours Pvt Ltd take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ along with Privacy Policy before you book any tour or holiday or any service or make any transaction with Nellai Tours at any of the Nellai Tours sales offices or at sales partner or online on Veena World's website or any mobile application or otherwise. Once you book any tour or service with Nellai Tours, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.
‘Terms and Conditions’ extend to all group tours, customized holidays,corporate tours, any other services and products for Domestic, International or Inbound organised by ‘Nellai Tours PRIVATE LIMITED’.
Nellai Tours has the final authority on the interpretation of these ‘Terms and Conditions’.
Nellai Tours reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’.
Under any unprecedented force majeure situation or any changes in Government policy, Nellai Tours reserves the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid enforceable provision.
Each of these ‘Terms and Conditions’ shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.
These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between Radan Holidays and you.
There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.

Booking

Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound / Outbound and any independent service through Sales Channels or Online through website/ mobile app and Social Media.

Any guest who enquires about or purchases any product offered by Radan Holidays through its website, mobile application, branch office, sales office or call centre agrees to enter into a contract with Nellai Tours. A contract is said to have been executed by both the parties i.e. Nellai Tours and the guest. Once a contract is executed, both the parties are bound by the ‘Terms and Conditions’ mentioned on Radan Holiday’s website/ travel planner/ brochure/ booking form.
When a guest books the product/ service offered by Nellai Tours, provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the ‘Terms and Conditions’ mentioned on Nellai Tours website/ travel planner/ brochure / booking form.
In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the Radan Holidays ‘Terms and Conditions’ mentioned on the website/ travel planner/ brochure / booking form.
A guest must be eighteen (18) years or above to make a booking with Nellai Tours
A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.
Nellai Tours reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.

Customized Holiday Booking:

Nellai Tours offers flexibility to the guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests to create their customized tailor-made holiday as per their requirement and interest. A non-refundable Holiday Design Fee (HDF) of INR 1000 for India and INR 2000 for World must be paid at the time of enquiry. HDF will be adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments in the itinerary.

Corporate Tour Booking:

In case of Corporate Tour, along with these ‘Terms and Conditions’, terms of ‘Service Contact’ signed with corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. shall also apply. ‘Service Contract’ is generally signed by the authorized personnel of corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. and the terms are applicable to each member of the tour.

User Registration on Website:

After booking, guests can register on Nellai Tours’s website for their respective tour information. They will be able to login through User ID and Password created at the time of registration. Guests are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under their password or account. In case of any unauthorized use of password or account or any other breach of security, guests are requested to immediately notify sgnellaitours@gmail.com/ respective Travel Advisor. Guests are also requested to ensure that they have logged out from the account at the end of each session. Nellai Tours cannot and will not be liable for any loss or damage arising from failure to comply with this.

Tour Price, Tour Registration, Payment

To book any tour/ package/ service, guest must make the payment to Radan Holidays by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of 'Nellai Tours Private Limited' only. We support ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.
In case of payments made using Credit Card, Debit Card and Online Transfer, convenience charge of 2% shall be levied and will be paid extra by the guest.
The tour price printed / advertised / quoted to the guests is dynamic. A guest booking the tour early is likely to get the lowest price as communicated / offered by the Company, subject to availability of seats. Similarly, a guest booking the tour at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings on tours or for filling vacant seats last minute. Hence it is quite obvious that guests travelling on a same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same.
It is a clear agreement between either parties that the prices quoted in the proposal/ brochure/ website have been calculated based upon the prevailing airline/ hotel/ transport tariffs and applicable taxes thereon. The Company reserves the right to alter or amend the price published on the website/ brochure/ proposal in case of increase in taxes, fuel charge, YQ/YR taxes, visa fee, unprecedented foreign exchange fluctuation etc., which will have to be borne by the guest and to be paid before the departure.
Tour price does not include government taxes and are to be paid extra. As per government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, government has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of international/overseas travel packages. From 1st October, 2023, The TCS rate is either 5% or 10% up to 7 lacs (% is determined on travellers ITR verification on the government portal) and 20% on amounts above 7 lacs depending on certain requirements. Those guests who have submitted PAN copy, Aadhaar copy and have filed their Income Tax Returns (ITR) for previous two assessment years need to pay 5% TCS up to 7 lacs billing. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for previous two assessment years, will have to pay 10% TCS up to 7 lacs billing. In case of billing above 7 lacs, guests will have to pay 20% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest whose PAN card is associated with the booking form, irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the right PAN card is submitted in order to claim the benefit at later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Nellai Tours, as it is paid to government and reflects against the Form 26AS of the guest. The TCS is not applicable in case of corporate/Individuals who possess valid TAN (Tax deduction & collection account number) and provide the same at the time of booking/confirmation of tour/package. Further upon submission of TAN, the Corporate/Individual needs to comply with TDS rules and ensure that TDS is paid in the name of Nellai Tours Private Limited (PAN: AAMCR8200Q).
If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. Company reserves the right, to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.
The registration amount paid at the time of booking is non-refundable and interest free, subject to the Cancellation and Refund Policy. Registration amount differs from tour to tour. For tours where air or cruise booking is required, the registration amount will be higher compared to other tours. Payment of registration amount ensures only registration/ participation in the tour and does not entitle to the guest of any services like air tickets, visas, and hotel accommodation until full payment for the tour has been made by the guest and received by Nellai Tours. As per payment guidelines stated on ‘www.nellaitours.com.com’ tour price must be paid in full, 45 days before the tour departure; in case if tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself. For any reason if the registration amount is not paid in full at the time of booking, guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands cancelled.
Registration Amount- Tour/package registration amount is 50% of the net tour price. It is to be paid within three days of booking the tour/package.
Nellai Tours reserves the right to cancel the booking, forfeit the amount paid as advance and impose cancellation charges in case of non-payment of full tour price 45 days prior to the tour departure date.
For Customized Holidays, full payment towards the air ticket and minimum 20% payment towards land package is to be paid for confirming the booking. We reserve the right to cancel your booking without notice if the payment is not cleared by the timeline.
In case the guest makes tour payment by cheque and the same is dishonoured, a charge of INR 150 + 18% GST will be levied by the Company and borne by the guests immediately. Presently, we do not accept any online payments via international credit or debit cards or any other international transaction methods. If you wish to pay via international card or international money transfer, then please get in touch with our team on +65 6906 0611 (whatsapp). For such transactions additional transaction charges may apply.
The guest/ user will not share his confidential information like credit/ debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the employees, representatives, sales partners of Nellai Tours. If such details are demanded by them then guest/ user must not do any transaction and must immediately inform Nellai Tours. Company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.
All monies paid by the guest to Nellai Tours will be the property of Radan Holidays and payable to our Suppliers/ Contractors/ Associates for pre-blocking/ pre-booking and providing the services along with operational costs of the company. Guests agree and acknowledge that such monies will not be held by Nellai Tours on behalf of the guest.

General Inclusions in Group Tour (GIT)

Any group tour of Nellai Tours generally includes

Airfare (wherever applicable).
Accommodation.
Transport.
Meals as mentioned in the itinerary.
Sightseeing as mentioned in the itinerary.
Tour Manager services.
Visa Fees of Indian Nationals excluding ‘Gratis Visas’/ on arrival free visas/free visa.
Driver and guide tip.

This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the itinerary of the respective tour.

General Exclusions in Group Tour (GIT)

Gratis/ free of cost Visas which are not included in the tour price.
Expense of any personal nature such as porterage, laundry, telephone charges, shopping, beverages, additional mineral water or food which is not a part of the pre-set menus.
Courier charge for any specific requirement.
Any transport charge (unless mentioned) to reach the reporting point of the tour and onwards from the dropping point of the respective tour.
Expense incurred in case of discontinuation of the tour for any reason.
Additional expense incurred for any unforeseen circumstance like scheduled flight cancellation, unscheduled accommodation or for any force majeure situation.
Any increase in government taxes, fuel surcharges, YQ taxes, airfare, airport development fee, transport charges, visa fees, sightseeing charges etc.
Additional charge for pre or post air ticket deviation from the scheduled tour programme w.r.t. date or sector.
Any excess luggage charge levied by the airline/ cruise/ rail/ transport company.This list is illustrative and not a complete list and includes all the other exclusions as mentioned on the website/ brochure/ itinerary of the respective tour.

Any upgradation charge towards first class, business class, premium economy, seat selection, separate vehicle, room category change etc. levied by the associates like airline/ cruise/ rail/ hotel/ transport company in not included in the tour price and guest will have to pay the same in addition to the tour price.

Payment Options

Travel Loan:

Bank and financial institutions give travel loan on EMI basis. ‘EMI’ means the equated monthly instalment of amount payable by the guest to the respective bank/ financial institution/ issuer comprising principal amount, interest and other charges, if applicable.
The EMI facility being offered by the bank/ financial institution/ issuer to the guest/s, is governed by the respective terms and conditions of each bank/ financial institution/ issuer and the guest is advised to approach them in case of any enquiry, complaint or dispute about the EMI transaction.
For availing the EMI facility; down payment, instalment, interest, processing fee etc. is charged by the respective Bank/ financial institution/ issuer as per their policy.
In case of tour cancellation, Nellai Tours will charge cancellation charges as per the Cancellation Policy and Bank/ Financial Institution/ issuer shall process the refund (if any) after deducting the cancellation charge.
Bank/ financial institution/ issuer is at their sole discretion in providing EMI facility to guest/s and Nellai Tours has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to the EMI facility.
Nellai Tours shall not be held liable for any dispute arising out of or in connection with such EMI facility between the guest and the Bank/ Financial Institution/ issuer.

Credit Card EMI:

Credit card holders can avail Equated Monthly Instalments (EMI) facility through their bank, for their tour payment.
Bank is at its sole discretion in providing this EMI facility to their user and Nellai Tours has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to the Credit Card EMI facility of the guest.
Nellai Tours shall not be held liable for any dispute arising out of or in connection with such Credit Card EMI facility between the guest and the bank.
In case of tour cancellation, Nellai Tours will charge cancellation charges as per the Cancellation Policy and shall process the refund, if any.

Cancellation and Refund Policy

For any tour or package the services are booked or blocked several months in advance, cancellation of such services earmarked for a particular departure results in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked, will attract cancellation charges as specified hereinafter. Your tour also includes third party product or service like airline, cruise, railway, transport, hotel, restaurant, caterer, sightseeing company etc., the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to Nellai Tours’s Cancellation Policy and Terms and Conditions.

The said Cancellation Policy is applicable to all guests of ‘Nellai Tours Pvt. Ltd’. booked for Group Tours, Customized Holidays, MICE Tours, Inbound Holidays or any independent service taken from Nellai Tours.

The request for cancellation of any service/ tour has to be submitted in writing, clearly stating the reason for cancellation via email to Nellai Tours at sgnellaitours@gmail.com, from guest’s registered email ID.

Once the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges may apply.

All guests expressly agree to the foregoing policy and terms.

Cancellation done by/ for/ due to:

Guest cancels the tour due to any personal reason:

After booking guest may have any personal reason like non sanction of leave, exam postponement, illness, family emergency etc. which leads to cancellation of their tour/ package.
Date of the cancellation request email sent by the guest (unless decision withheld or changed), will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.

Considering the safety of the tourists, Nellai Tours is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:

Nellai Tours reserves the right to cancel/ postpone/ re-schedule any tour under force majeure situation like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, government orders etc. or uncontrollable factors like airline operation/ schedule change, disruption due to political/ sports/ local/ VIP event etc. at the destination considering the safety of the tourists.
Under any such force majeure situation/ uncontrollable factors, no refund - fully or partially will be applicable. As refund is not applicable, guest will be required to choose the next possible future date of the same tour. If there is any price difference for the future tour, guests will have to pay the same before the tour departure.
To reschedule the tour in force majeure situation/ uncontrollable factors, Nellai Tours will send the request to all the concerned associates like airlines, hoteliers, transporters etc. for their cooperation and assistance in postponement of the services. In case these associates are not in a positon to consider the request, then actual cancellation charges may apply.
If guest wants to change the destination, then decision will depend on the cooperation of the associates like airlines, hoteliers, transporters etc. Such a decision will require time and will be given as early as possible. If the selected tour’s price is more, then guest will have to pay the difference before the tour departure. In case the tour price is less, then the remaining amount will be kept in a credit shell with Nellai Tours. No refund is applicable for the credit shell.

Guest cancels the tour due to non-acceptance of change in itinerary/ service:

For the betterment of the itinerary or under unforeseen situation, Radan Holidays reserves the right to add/ delete/ exchange the sightseeing place/s or any other service and on this ground guest will not be able to withdraw from the tour.
In this case if the additional sightseeing or service requires extra charge then it will have to be paid by the guest.
If any guest is not willing to accept the said change, then guest will have to cancel the tour and cancellation charges as per the Cancellation Policy will be applicable.

Deemed Cancellation - Guest’s booking stands cancelled due to visa rejection/delay:

Rejection/ delay of visa will lead to deemed cancellation and the booking will stand cancelled without any intimation or confirmation from the Guest.
Visa rejection date will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
Guest can re-apply by paying additional visa charges, however granting of visa is at the discretion of the respective Consulates and Nellai Tours will not be responsible for the same.
If visa is not granted even for the second time, the cancellation charge will be based on the date of the rejection of the second visa application.
If no intimation of visa (granted/ rejected) is received from the respective consulate/ embassy before the tour departure, then it is considered as deemed cancellation and cancellation charge will be applicable.
In case of ‘group booking’, if visa of an individual in a group is rejected or delayed and the rest of the group cancels the tour then cancellation charges as mentioned in the Cancellation Policy shall be applicable to the entire group.
When visa is received from consulate, it’s copy is sent to the guest via email by Nellai Tours, however sometimes consulates dispatch the passports directly to the guest’s residence. In both the cases it is the responsibility of the guest to check the visa sticker/visa copy and verify that the personal details and visa validity is accurate. Due to any incorrect details, if the immigration office does not allow the guest to leave or enter the country, then Nellai Tours will not be responsible for any refund / losses / consequences.
In certain cases, where air ticket/ visa is processed more than 91 days in advance, there along with regular tour cancellation charges, additional actual charges on account of air/visa fees will be applicable.

Deemed Cancellation - Guest’s booking stands cancelled due to the non-payment of partial/ full tour price:

Guest is required to pay full tour price at the time of booking/ 60 days/ 45 days prior to the tour departure date. If the payment is not received during the mentioned time frame, then Nellai Tours reserves the right to cancel the booking without any written notification from the guest and forfeit the paid amount.
In such case, Nellai Tours’s cancellation notice date will be treated as the deemed cancellation date and cancellation charges will apply as per the Cancellation Policy.

Deemed Cancellation - Guest’s booking stands cancelled due to ‘No show’ or absence on Day 1 of the tour:

If any guest fails to join the tour on day one, it is termed as ‘No Show’ and will be treated as deemed cancellation and no refund will be applicable.
All services will stand cancelled and 100% cancellation charges will be applicable, unless the guest notifies Nellai Tours about joining the same tour later at their own expense.

Deemed Cancellation - Guest’s tour stands cancelled due to discontinuation from ongoing tour:

If Guest discontinues/ terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.
Nellai Tours team will assist the guest to book the required services, however all expenses for the same will have to be paid by the guest immediately in advance.

Single (Solo) Guest sharing a room with other guest, cancels the tour:

Single guest should ideally book on speciality tours such as Women's Special/ Seniors Special/ Adventure Special etc., where Nellai Tours guarantees a room partner and guest saves on the single occupancy charge.
If a single guest is travelling alone on a regular tour, then s/he will have to pay single occupancy charge. If s/he gets a room partner for the tour and shares the twin/ double room for all tour days, then the single occupancy charge will be refunded to the guest within 10 working days of tour completion.
In case of cancellation by one of the room sharing partners, no refund of single occupancy charge is applicable.

In all the above situations, the following cancellation charges will be applicable:

The above cancellation charges include various direct and indirect expenses incurred for preparation and operation of the tour.
Nellai Tours is not liable to give any details or bifurcation of the tour price or the cancellation charge.
Any refund payable to the guest as per the Cancellation Policy will be paid within 10 working days of receiving the final confirmation of cancellation request from the guest.

Cancellation of the tour by Nellai Tours:

Nellai Tours reserves the right to cancel any group tour/ package due to any operational reason or inadequate participation of the guests required to operate a group tour. In such case, cancellation of tour shall be communicated to the guest on their registered email/ telephone/ sms.
The amount paid by the guest will be refunded within 10 working days of cancellation of the tour.
The refund will be paid by A/C payee cheque/ NEFT/ RTGS.

Right of Admission and Termination:

Nellai Tours reserves the right to deny any booking or cancel the accepted booking of any guest without divulging any reason or giving any justification.
Nellai Tours reserves the right to terminate the tour of any guest while on tour if the guest does not follow the group tour decorum or misbehaves/ create nuisance to the co-passengers/ Tour Manager/ coach captain/ local citizens/ officials etc. Under such circumstance guest will have to make arrangements for their return travel on their own and no refund is applicable.

Transfer of Tour:

If guests wish to transfer their original tour to a new tour for any reason, then such transfer is treated as cancellation of the original tour and hence a fresh booking of the new tour has to be made. Cancellation charges will apply on the net tour price of the original tour. For the new tour, prevailing tour price and discounts will be applicable.
If guests wish to transfer the tour, they will have to communicate in writing to the Travel Advisor. Such requests will be accepted subject to availability.

Merging of Tours:

Nellai Tours reserves the right to merge two or multiple tours when there is inadequate participation of the guests in a single tour or for any operational reason. Seat allocation in the coach will happen as per the booking date priority of the merged tours.

Refund

Nellai Tours reserves the right to determine the quantum of refund payable to the guest in case of cancellation, transfer or amendment of the tour. Refund is calculated on the basis of various factors such as the cancellation date, reduction in tour capacity, contractual agreement and cancellation policies of associates like airlines, hoteliers, transporters etc. The decision given by Nellai Tours on the quantum of refund according to the Cancellation Policy shall be final and will be paid directly to the guest.
As per GOI regulations any refund from Nellai Tours for both, Indian or International tours will be paid only in Indian rupees by A/C payee cheque/ NEFT/RTGS, even if guest has made the tour payment partly or fully in foreign currency.
Refund is always processed in the name of the family head marked on the booking form or in case of ad-hoc/corporate group it may be in the name of the institution/company who has made the payment on behalf of the group.
Nellai Tours is not liable to pay any interest on the tour amount paid by the guest/s.
Convenience Charge for the payments made by Credit Card, Debit Card, Online Transfer etc., is non-refundable.
Tax Collected at Source (TCS) for international tours is non-refundable as it is deposited with the income tax department and recorded on guest’s registered PAN. TCS once paid cannot be reversed, however can be claimed by the guest while filing their annual Income Tax Returns.
In case of force majeure/ uncontrollable situation Nellai Tours reserves the right to levy non-refundable ‘tour transfer charge’ or ‘service charge’ for standalone service.
For FIT/Customized packages, Holiday Design Fee charged at the time of enquiry is non-refundable in case guests do not book the holiday with Nellai Tours.
When tour price includes visa fee and if consulate/ VFS/ embassy procedure requires visa fee payment directly by the guest, then visa fee reduction will be given at the time of booking or will be refunded within 7 working days of submission of visa payment receipt by the guest.
When tour price includes visa fee and guest holds a valid visa for the tour, they are required to submit the visa copy at the time of booking to avail the reduction of the visa fee. In case of unforeseen circumstances if tour reschedules then guest will have to get the visa done according to the new schedule and bear the costs of the same.

General Terms

Changes in Terms and Conditions: We may timely revise the ‘Terms and Conditions’ without prior notice to you. These changes will be updated by publishing the new version on our website. You are expected and should check these terms each time you visit our website, to keep track of and be aware of any changes or updates. By continuing to use our website after any such revision, you will be considered to have accepted the updates too. Latest updated ‘Terms and Conditions’ will override all previously sent/ published Terms and Conditions.
No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation of these ‘Terms and Conditions’. Employee/s and the Partners/s of Nellai Tours have no authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in the Terms and Conditions of Nellai Tours. Any assurance given by any Employee/s and the Agent/s shall have no effect or consequence.
Enforceability: Should any of these Terms and Conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in a manner so as to remain consistent with the original intent of Radan Holidays. Provisions not otherwise held invalid shall remain in force.
No Prejudice to Consumer Rights: If you are acting as a guest (i.e. an individual acting for his/her private purposes not associated with a business or profession) then nothing in these ‘Terms and Conditions’ shall affect your legal rights as a consumer to the extent they may not be excluded or limited by law, and our ‘Terms and Conditions’ shall be read subject to this.
Jurisdiction: This Agreement is subject to interpretation as per the laws of India. All disputes pertaining to the tour/ package/ service and any unresolved dispute/ claim arising therein shall be subject to the Court of Jurisdiction at Tamilnadu (India) only.
Complaint Procedure & Consumer Protection: If any guest has a query, concern or problem during their booking process or holiday then they should immediately inform their Nellai Tours’s Travel Advisor or Tour Manager present on tour. In case of Customized Holiday, they should contact their virtual guest relation representative. We will try to resolve the query or find a solution for the problem as soon as possible. If the matter does not get resolved locally then guest should call Nellai Tours’s guest relation emergency Number +91 81484 32978 or write to sgnellaitours@gmail.com by quoting their booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the manner in which guest’s complaint is dealt with and their rights under this contract. Any unresolved issue, must be brought to our notice within 30 days after completion of the tour/service. Nellai Tours will try to resolve the same on priority, however timeline for the same will depend on the factors involved in it. Any claims made after 30 days of completion of the tour will not be considered by Nellai Tours.
Applicable Law and Dispute Resolution: Nellai Tours is committed to participating in a consumer-friendly dispute resolution process. The guest and Nellai Tours each retain the right to seek relief in small claims court [Chennai] as an alternative to arbitration. At least 30 days prior to filing a complaint against each other, Nellai Tours and the guest each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. Guests must send the said all communication related to such disputes or for that matter any other notice or legal complaints to ‘Nellai Tours’s corporate office, Nellai Tours will send its reply to the registered email address of the guest submitted at the time of booking. A notice must include: the party’s name and preferred contact //information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 60-day period, only then may either party commence legal proceedings by filing a written Complaint at the Consumer Redressal Commission or the Court of Law. Any such notices pertaining to legal disputes must be sent at Nellai Tours’s Corporate office.
Arbitration: Any dispute arising out of or in connection with these Conditions, and/or the subject matter or any agreement between the guests and Radan Holidays, including any question regarding its existence, validity or termination, shall be referred to the Arbitral Tribunal consisting of a sole Arbitrator appointed by the mutual consent of both the parties and the said Arbitrator shall not be related, directly or indirectly, as an employee, an agent, dealer or representative of either party or otherwise interest in other party or its business. The proceeding of the Arbitration shall be conducted in the English language and the venue for such Arbitration shall be Chennai. The expenses involved in such Arbitration proceeding shall be born and paid by the parties equally.
Indemnification: The guests shall hold Nellai Tours fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against Nellai Tours due to any action /s of the guest. Guest/s also agree to indemnify Nellai Tours against all third-party claims, actions, damages and remedies which may be brought against us in respect of their participation in the operation of the tour.
Disclaimer of Warranties: You expressly agree that your use of, or inability to use, the service is at your own risk. All products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and noninfringement. And also it does not warrant that your use of our service will be uninterrupted, timely, secure or error-free and the results that may be obtained from the use of the service will be accurate or reliable.
Attorney/ Client Fees: If guest/s is unsuccessful in any legal action instituted against us, then they must indemnify us for the full amount of any claim including but not limited to legal costs, attorney/ client fees etc.